Careers: < Join us

Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world’s largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories, and building long-lasting emotional connections with people.

Our headquarters are in London, and we operate globally, with a regional office in Dubai. We’re unique in how we bring together creative, technology and production under one roof. We’re a team of around 40 talented individuals who have built a fantastic community. We’re collaborative, passionate and social. What connects us all is that we love what we do!

Role summary

Pixel Artworks are looking to expand the capacity of our Technical Production department to support our clients, maintain completed projects to the highest standards and support internal project teams. This is a new role being created with hands-on training, office, warehouse and on-site works. The support technician will eventually be able to work independently on our helpdesk and at client sites, with the skills to carry out field servicing, troubleshooting and end-user training.

With such a broad range of specialist skills required we are expecting to have to fill a few gaps in knowledge. Applicants can expect an initial focus on learning and mentorship. As a result, we welcome applications from people new to the AV industry with a hunger to learn about the technology we use.

This is a customer-facing role, in person and via email/telephone – the Production Support Technician will need to have a customer-service focus, representing Pixel Artworks in a calm, confident and professional manner at all times.

Training on use of video mapping, lighting, audio and show control systems will be an integral part of this position. The role is based in our Farringdon office but requires regular travelling to sites around the UK and overseas.

The Production Support Technician will also be required to provide 1st and 2nd line support to our existing clients. This involves travelling between sites for scheduled maintenance and service visits as well as emergency callouts in the event of a failure.

Key responsibilities

• Monitoring our support platform with the Support Manager
• Raise, resolve and report support tickets independently
• Remotely assessing and diagnosing reported issues, resolving where possible or escalating to 3^rd line if required
• Attending client sites for regular scheduled maintenance of control, AV, lighting, sound and network equipment
• Attending client sites to carry our unscheduled repairs or recalibrations
• Support Technical Production and Technology teams in the setting up of proof of concept rigs, R&D and testing in the office.
• Where required, join our Technical Production team on site to assist with projects
• Maintain standards across all our projects by implementing our installation standards and quality management processes
• Assist on delivery, testing and logistics of our shows and events
• Travel to client sites Worldwide as required
• Undergo training as required in technology, installation, health and safety and sustainability
• Be responsible for the cataloguing, goods in/out and upkeep of our technical area in the office
• Receive procured goods for installation projects, ensuring they are logged with the responsible person and stored safely prior to installation/commissioning
• Be responsible for the maintenance and upkeep of ‘The Lighthouse’ AV systems and general repairs/maintenance.
• Promote and engage with sustainable working practices in line with the Pixel Artworks Sustainability Manifesto/goals

Person specification
Required attributes

• Customer focus, passion for technology and learning
• Attention to detail and commitment to high standards of work and conduct
• Commitment to meeting project deadlines
• A team player, seeking ways to support and assist team members.
• Willingness to travel and work flexible and unsocial hours as required to support projects
• An ability to identify solutions and resources to overcome challenges.
• A proactive mindset, always seeking out opportunities to contribute.
• Organised and meticulous with paperwork/digital filing
• Takes ownership of tasks and has personal confidence
• UK driving licence (nice to have)
• Can work in office 5x days a week
• Full UK Driving License
• Happy to work at height (with suitable training)

Desirable experience and skills

• Construction / AV installation industry experience
• Electrical installation qualifications or experiece
• Customer service experience
• Field servicing, repair and maintenance experience
• Projection mapping & media servers
• Professional audio or lighting experience

If you’re excited about the opportunity and want to learn more, apply here! The deadline and start date are ‘the sooner, the better”!

Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world’s largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories, and building long-lasting emotional connections with people.

Our headquarters are in London, and we operate globally, with a regional office in Dubai. We’re unique in how we bring together creative, technology and production under one roof. We’re a team of around 60 talented individuals who have built a fantastic community. We’re collaborative, passionate and social. What connects us all is that we love what we do!

Role summary

We are looking for a Resource Manager to be a central connection point between new business, client services, finance, project delivery and talent & culture. They keep our studio running smoothly, protect margins, and create the conditions for our teams to do their best work.

This person is proactive and organised, constantly monitoring the delivery teams’ requirements and shaping the team to meet both current and forecasted client needs. They balance client priorities, team wellbeing and commercial targets, driving high utilisation and maintaining a cost-effective mix of permanent and freelance talent.

They perform the role with a high degree of accuracy and integrity, working collaboratively with colleagues at all levels. They are comfortable making decisions, pushing back when needed, and communicating clearly and constructively.

Key responsibilities

• Take ownership of resource planning and allocation across all projects to ensure efficient use of people and skills.
• Maintain clear visibility of resourcing for at least the next 4–6 weeks, surfacing pinch points early and recommending options (re-sequencing work, redistributing teams, bringing in freelance support).
• Work closely with department heads and project leads to identify resource gaps and proactively manage solutions to close them.
• Champion “internal first” resourcing: ensure permanent teams are fully and appropriately utilised before engaging freelancers or external support.
• Serve as a central point of contact for studio and production capacity, providing clear, timely updates to stakeholders.
• Own the day-to-day resolution of resourcing clashes, escalating only when priorities require senior input.
• Forecast resource demand and utilisation, generating regular reports that highlight risks, gaps and opportunities.
• Provide data and insight to support workforce planning and hiring decisions.
• Constantly monitor departmental resources, ensuring requests are matched to skill sets, current skills and the career aspirations of team members.
• Lead weekly resource meetings, providing structured, actionable updates to the wider team.
• Produce and maintain internal documentation related to operational practices, processes and policies.
• Create, develop and maintain a high-quality database of freelance contacts across all key disciplines.
• Proactively build and nurture a diverse freelance network, including emerging talent in the market.
• Identify when freelance support is required, providing a clear rationale for their involvement and the impact on budget and timelines.
• Work closely with the Finance team to ensure freelance spend aligns with commercial requirements and project margins.
• Oversee the administration of freelancer onboarding, including contracts, compliance with IR35 requirements and coordination of IT setup and access.
• Ensure freelancers have what they need to hit the ground running on day one.
• Capture and maintain performance feedback on freelancers to inform future booking decisions and rate discussions.
• Work with producers and production managers to generate realistic project timelines based on actual resource availability, highlighting risks early and work with stakeholders to agree solutions.
• Coordinate IT resource allocation for freelance and project support, ensuring people have access to the tools they need when they need them.
• Set up project folders and prepare all relevant tools and documentation ahead of team kick-off meetings.
• Work closely with the Senior Commercials Manager to help maintain accurate project commercial reporting and protect margins through smart resourcing decisions.
• Highlight resourcing risks on live projects.
• Use Resource Guru to allocate resources effectively, and ensure bookings are accurate and up to date.
• Work within Paprika resourcing data to create utilisation reports.
• Work in Citrix to update the administrative platform of Paprika.
• Use Microsoft 365 for document management and communication.
• Use Google Workspace for collaborative tasks with Group Finance.
• Create collaborative project tools within Figma.
• Proactively research and trial AI and automation tools (for example N8N or Power Automate) to streamline resourcing and operational processes, recommending and helping to implement affordable, fit-for-purpose solutions across the business.
• Create Operational procedure and best-practice documentation to drive consistency and efficiency.

Person specification
Required attributes

• 3+ years experience in a similar role in a project-based, creative or production agency environment. Experienced in defining skill requirements, identifying resource gaps, and matching the right people to the right work.
• Able to analyse resourcing scenarios and propose clear staffing strategies in collaboration with department heads and project leads. Knowledge of resourcing best practices, confident making day-to-day resourcing decisions, and knowing when to escalate.
• Enjoy problem-solving and finding pragmatic solutions.
• Strong Excel skills.
• Solid negotiation skills with empathy and respect.
• Good understanding of the creative industry process and grasp of project lifecycles and requirements.
• Proactive in challenging and improving existing workflows.
• Technically confident with resource management and agency systems including Paprika, Microsoft365 and Google Workspace.
• Hands-on experience with workflow automation.
• Clear, diplomatic communicator.
• Highly organised, emotionally intelligent and self-motivated
• Able to prioritise multiple demands under pressure.
• Team-Oriented – Flexible, accessible, and highly collaborative, with a helpful and approachable demeanor.

If you’re excited about the opportunity and want to learn more, apply here! The deadline and start date are ‘the sooner, the better”!