Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world’s largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories, and building long-lasting emotional connections with people.
Our headquarters are in London, and we operate globally, with a regional office in Dubai. We’re unique in how we bring together creative, technology and production under one roof. We’re a team of around 40 talented individuals who have built a fantastic community. We’re collaborative, passionate and social. What connects us all is that we love what we do!
Role summary
As an Account Manager, you’ll work closely with the Senior Account Manager and Account Director to lead the day-today management of client projects, from initial briefing through to post-project analysis, acting as the key liaison between clients and our internal team. This position plays a key role in ensuring that our projects meet or exceed client expectations and bring the magic of immersive to life.
Leveraging your experience in client management, growth and project management, you’ll navigate project landscapes and complex client structures skilfully, offering guidance to internal teams to achieve project milestones and act as a guardian of client communications. You’ll thrive in a fast paced environment, leaning on your strong organisational, communication and problem solving skills, coupled with your solid understanding of the event management industry.
Key responsibilities
Client Satisfaction
- Serve as the primary point of contact for clients, addressing all needs and concerns to ensure satisfaction.
- Grasp the client’s goals, brand identity, and objectives to deliver customised experiences.
- Foster and maintain long-term client relationships through consistent high-quality service and regular communication.
- Supervise event operations on-site, addressing issues in real-time and ensuring client satisfaction.
- Gather post-event feedback, analyze performance, and prepare detailed reports on successes and areas for improvement.
Project Management
- Oversee each project from concept to execution, aligning all elements with the client’s vision while managing timelines.
- Develop and monitor project budgets, ensuring delivery within financial parameters.
- Manage multiple projects simultaneously, maintaining efficiency and quality.
- Collaborate with creative, production, and logistics teams to ensure seamless project execution.
- Proactively identify potential issues and implement contingency plans; make quick decisions to resolve problems during project phases.
- Ensure all aspects meet high standards.
- Manage invoicing processes, ensuring payments are received and maintaining client engagement for future opportunities.
Account Growth
- Prepare and present creative pitches and proposals, including financials, to meet client needs.
- Identify and pursue opportunities to enhance services and boost revenue through additional offerings.
Person specification
- Experience in roles managing client relationships, such as account management or sales.
- Detail-oriented: Ensures all work is on time, on budget, and maintains quality and creativity.
- Solutions-focused with creative problem-solving skills.
- Builds strong client relationships, fostering trust and motivating the internal team.
- Capable of handling multiple clients, prioritising time and resources effectively.
- Communicates effectively at all levels, with strong written and verbal skills.
- Highly organised, with excellent administrative and time management abilities.
- Have an account growth mindset with a natural ability to identify cross sell and new business opportunities.
- Skilled in creating and presenting proposals, showcasing the ability to communicate value and win business.
- Strong presentation abilities, particularly when engaging with high-level executives or government officials.
- Deep understanding of local customs, Islamic practices, and regional business etiquette, including the significance of Ramadan and local holidays.
- Ability to handle changes, tight deadlines, and complex situations in a high-pressure environment.
- Experience in live event management, ensuring seamless execution and client satisfaction.
- Ability to influence decision-makers in hierarchical settings, crucial when dealing with large corporations or government entities.
- Fluent in English.
If you’re excited about the opportunity and want to learn more, apply here! The deadline and start date are ‘the sooner, the better”!
